These General Conditions of Sale govern exclusively the commercial relations with our Customers for the sales and services presented on the site www.nelice.com and are applicable, by extension, to all the commercial documents issued by our company. Any order validated by a Customer implies the agreement of the Customer to all the general conditions of sale listed on this site. Persons considered legally incapable of contracting under article 1123 et seq. Of the Civil Code, in particular minor children who are not emancipated, must obtain the authorization of their legal representative prior to any order. Our product offers are valid while stocks last. Home You can place an order on our site by selecting the items of your choice and placing them in your basket by clicking on the "Add to cart" button. You can access the summary content of your shopping cart at any time, as long as the order is not definitively validated in order to correct any errors in the data entry. Your order is only registered after confirmation of the accuracy of the information provided. This acceptance of order becomes final by clicking on the button "Order and pay". We will acknowledge receipt of your order as soon as possible in the form of a mail summarizing your purchases which will be sent to you to the electronic address provided by you when confirming order. When you enter your order, you are also informed of the availability of the items. Only available items can be ordered. In the event that, regardless of our will, a chosen item would be unavailable, you will be notified as soon as possible. You can then modify your choice or cancel your order if you wish. Nélice reserves the right not to honor an order in case of legitimate reason as defined by the regulation (litigation relating to a previous order, abnormal request of the Client). Nélice retains ownership of the products until full payment of the price by the Customer.
Custom creations / engravings For any custom creation request, you undertake to propose only drawings that do not constitute a violation of the intellectual property rights or, more generally, an infringement of the applicable regulations in force. To order a custom creation, a 50% deposit is required. In case of cancellation of your order, this deposit is not refundable. Price The prices of the articles are indicated in Euros all taxes included (TTC) except shipping costs. The VAT included is the French VAT in force on the day of the order. Delivery You can pick up your order at the counter Nélice - 134 rue de Saint Vast - 80260 Flesselles, Saturday morning from 9 am to 1 pm or by appointment from Monday to Friday. Delivery costs in mainland France and Corsica are € 15 (already included in the price). If you order more than one item, please contact us by e-mail or phone beforehand, in order to apply the shipping costs only once. For other destinations, please contact us by e-mail or by telephone (if you have the answering machine, leave your message with your contact information so that we can contact you again). In the case of a shipment outside the European Union, taxes may be invoiced upon receipt of your parcel. These taxes, which depend on the country, remain at your charge. We are not aware of their exact amount. Delivery times may vary depending on the carrier. For orders made on the www.nelice.com site, deliveries in mainland France and Corsica are made to you or to another address in two days (2 days) * from your order before noon and according to the Conditions specified on this site when you add an item to your cart (unavailable item, extra time for engraving, ordering specific custom templates). * Working days, excluding public holidays, for a delivery of non-personalized items available in mainland France (including Corsica) from Monday to Saturday at the Nélice counter (depending on opening days and hours). If you have chosen a delivery at the counter Nélice, your order will be kept ten days (10 days) (for more security, a piece of identification on behalf of the recipient of the order is requested for the withdrawal of the package).
Carrier delivery problem Any anomaly concerning delivery (damage, missing product in relation to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of a "handwritten reservation", accompanied by the signature of the Customer. The customer must also confirm this anomaly by sending a registered letter with acknowledgment of receipt stating the claims to the carrier within two days (2 business days) of the delivery date. Any delay or failure to perform the services provided hereunder shall not constitute a fault attributable to Nélice insofar as it may be justified that this delay or failure to perform is attributable either to the Customer or to Unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure as defined by the regulation, in accordance with Article L. 121-20-3 of the Consumer Code. Delivery problem due to Nélice The Customer must make a complaint to Nélice, on the same day of delivery or at the latest on the first working day following the delivery, of any claim of error in the delivery and / or non-conformity of products in kind or quality Information on the order form. After this period, any complaint will be rejected. Formulation of this claim with Nélice can be made to firstname.lastname@example.org. Any complaint not made in the rules defined above and in the time allowed will not be taken into account and will release Nélice from any liability towards the Customer. In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to Nélice, in its entirety and in its original packaging, in impeccable condition, at 134 rue de Saint Vast - 80260 Flesselles. To be accepted, any return will have to be reported and have the prior agreement of Nélice who, in this case, will redirect the parcel to the address given by the Client. The shipping costs are the responsibility of Nélice, except in the event that it proves that the product does not correspond to the declaration of origin made by the Customer in the return voucher.
Payment The payment is made online, at the time of the order, by bank transfer (IBAN), via PayPal or by bank check payable to Paulo Dos Santos. For payments by bank check, the cashing is made upon receipt of the check. Right to retract This clause is applicable only in the case of distance selling falling within the scope of Article L. 121-16 of the French Consumer Code, that is to say in the case of sale of an asset Concluded between Nélice and a consumer, without the simultaneous physical presence of the parties who use, for the conclusion of this contract, exclusively one or more techniques of distance communication. You can exercise your right of withdrawal, without cause, within fourteen days (14 working days) of receipt of the article by returning it in its original packaging. If you exercise this right, please contact us by e-mail or by phone at +33 (0) 3 22 80 10 16 (number not surcharged, price according to operator - if you have our answering machine, leave your message with your contact details so that we can contact you again) That we send you a "voucher or return". The withdrawal period runs from the day of receipt of the item and until the date of shipment indicated on the return parcel.
You must return the item: At Nélice - 134 rue de Saint Vast - 80260 Flesselles (telephone: 03 22 80 10 16), By the carrier of your choice (shipping costs and risks being borne by the sender, we remind you that your items can only be returned to us by registered parcel or by declared value shipment under the offer Postal universal service, in accordance with the regulations, or you can drop it directly to the counter Nélice at the above address) Within fourteen days (14 working days), the postmark or the postmark as proof, By attaching to your shipment the delivery note, the "voucher of exchange or return" and any customs documents. Only items returned in new condition and without having undergone a transformation into a state permitting their resale will be exchanged or refunded. Items returned incomplete (instructions for use, box, guarantee certificate), damaged or damaged will not be taken back. A discount may be deducted from the take-back price in the event that the article has suffered a depreciation resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the article. The right of withdrawal, if exercised validly, allows the Customer to obtain the refund of his order within a maximum period of 30 days (30 days), from the reception of the article and after checking his condition By Nélice.
Nélice jewelery warranty The Nélice commercial warranty applies to Nélice jewelery. Each of our models is backed by a 1-year commercial warranty from the date of shipment of the product, certified by a certificate of authenticity and guarantee that accompanies Nélice jewelry. The one-year warranty (parts and labor) is for normal use. Damage, loss or breakage resulting from accidental circumstances (eg jewelery in contact with chemicals, abrasives etc.) are not considered as normal use. In addition, this warranty is excluded: All products modified or repaired by the Customer or by any provider other than Nélice, Wear and aging. If there is a problem during this warranty period, simply return your item with your precise instructions, we will intervene free of charge. To protect your item during transport, place it carefully in its original packaging or in a suitable cardboard packaging (do not use paper envelope) addressed to Nélice - 134 rue de Saint Vast - 80260 Flesselles with its certificate Authenticity and warranty or your invoice. Since the shipping costs and risks are borne by the sender, we remind you that your items can only be returned to us by registered parcel or by way of declared value as part of the universal postal service offer in accordance with regulations. We do not acknowledge receipt of your shipment. However, if the item under warranty proves difficult to repair, Nélice agrees to replace it with a similar item of equivalent value or to refund it to you.
Warranty Manufacturer on watches The watches sold by Nélice benefit from a contractual guarantee called "Manufacturer's Warranty" granted by the manufacturer. If you have any problems during this warranty period, please contact us by e-mail or by phone at +33 (0) 3 22 80 10 16 (number not surcharged, price according to operator - if you have our answering machine, leave your message with your To contact you) in order to define the terms of return of the article concerned. In case of return of an article by the Customer, the costs and risks of the transport being the responsibility of the sender, we remind you that your articles can be returned to us only by registered parcel or by declared value sending in the Universal postal service, in accordance with the regulations. The extent, duration and warranty of the spare parts needed to repair your watch (except in the event of supplier failure) are different for different brands. We therefore invite you to consult carefully the operating instructions supplied with these products and the exact terms of the manufacturer's warranty.
Generally, Manufacturer's warranties do not cover: The replacement of consumables (batteries, watch bands ...), The abnormal or non-conforming use of the product, Damages due to the intervention of a repairer not approved by the manufacturer, Damage resulting from improper use of the instructions provided or a cause external to the product (accident, shock, immersion ... causing a leakage, for example). When the Manufacturer's Guarantee is not applicable or is exceeded, the repair may be the subject of a quotation established by Nélice. In the event that you request the return of the item without the repairs proposed in the estimate, administrative charges may be invoiced by Nélice. You may also choose to discontinue your product at no additional cost. If you agree on the quote, a 30% deposit will be made payable to Nélice, the balance will be settled upon receipt of your package using the payment coupon attached to the repaired product. Legal Warranty Apart from the above contractual guarantees, the seller remains liable for defects in conformity of the goods sold, in accordance with articles L. 211-4 and following of the Consumer Code. He also remains bound by the legal guarantee of latent defects in Articles 1641 and 1648 of the Civil Code for which the Customer also has a direct remedy against the seller.
After sales service At Nélice, we are qualified to carry out a repair or repair on your jewelry and watches. Intervention is free of charge during the warranty period and applies according to the warranty and return terms set out above. For any request to intervene after the end date of the guarantee, the expenses of shipping and reshipment of the article are the responsibility of the Customer. The quotes on the watches, after the end date of guarantee, are invoiced. Return your item with its certificate or invoice, specifying the nature of the repair. For any information concerning a repair out of warranty, you can write to us, by mail to Nélice - 134 rue de Saint Vast - 80260 Flesselles or by mail to email@example.com. In accordance with the law, you have a period of fourteen days (14 working days) from the date of the signature of the Service-Sale quote to retract you. If you exercise this right, please contact us by e-mail. In case of withdrawal within this period, we will reimburse you the possible deposit of 30%, at the latest thirty days (30 working days) after receipt of your decision to retract. If a repair is carried out at your request before the expiry of the statutory period of withdrawal, you will have to pay the amount corresponding to the service provided until you have notified your decision to withdraw. This amount is proportionate to the total price of the service agreed in the quotation. The withdrawal period runs from the day of receipt of the item by Nélice and up to the date of shipment indicated on the return parcel.
Applicable law and jurisdiction These General Conditions of Sale and the contractual relations relating thereto are governed by French law. In the event of a dispute or complaint, the Client will first contact Nélice in order to find an amicable solution. Intellectual property The site www.nelice.com and all its elements are protected by the intellectual property rights in force. They are the exclusive property of Nélice or its partners. The use of this site is reserved for a strictly personal use. Any use, reproduction, exploitation, representation in whole or in part and on any medium whatsoever, for other than personal purposes, is prohibited and penalized, in particular for infringement. Any hypertext link referring directly to this site must be expressly authorized by us. Personal data In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify, and oppose your personal data at any time by sending us a letter or e-mail.